Privacy Policy

The "Coffee Toucan" website is operated by "Coffee Toucan" Ltd. (Company No. 324677574) and facilitates the purchase of coffee beans and related coffee products.
The use of the website and any purchases made through it are subject to the terms detailed in this document.
By using the website, the user confirms that they have read and agreed to all terms of this document.

Purchases on the website are made by credit card or other payment methods as the company may allow from time to time.
An order is considered complete only after receiving confirmation of the transaction.
In the event of a malfunction or product unavailability, the company will notify the customer and offer a choice between a product replacement, store credit, or order cancellation.

The company is committed to delivering products according to the delivery time published on the website, subject to stock availability.
Delivery times may vary depending on the destination.
The company is not responsible for delays beyond its control, such as delays by mail or shipping companies.

Transaction cancellation is possible in accordance with the Consumer Protection Law, 5741-1981.
Products can be returned in their original, unused packaging within 14 days of receipt.
Food products (such as coffee beans) cannot be returned after the package has been opened.
In case of cancellation, a refund will be issued according to the law, minus shipping fees (if applicable).
A consumer with a disability, a senior citizen, or a new immigrant may cancel a remote transaction within four months of receiving the product, provided that the interaction included a phone call with the company.
Transaction cancellation must be made by written notice to the company, including transaction details and customer information.

The company is obligated to provide customers with all necessary information about products, including technical specifications, price, payment terms, and delivery times.
Before completing a transaction, the user will be shown full transaction details in accordance with the law.

The company makes efforts to ensure all products are of high quality and is committed to handling inquiries regarding defective or faulty products.
The company is not liable for any direct or indirect damage that may be caused by using products not in accordance with instructions.
For any questions or requests, customers can contact customer service via email or by phone at 050-981-60-73.

Personal details entered on the website are kept in accordance with the company's privacy policy and will not be shared with a third party, except for the purpose of completing a transaction.
The company uses advanced security measures to protect user privacy and payment details.

All content, images, brands, and designs on the website are the property of the company and may not be copied or used without permission.
The information on the website may not be used for commercial or other purposes without the company's written consent.

The company reserves the right to update the terms from time to time at its discretion and without prior notice.
Continued use of the website after a change to the terms constitutes an agreement to the new terms.

All information published on the website is as correct and accurate as possible at the time of publication, and the company makes efforts to ensure the information is up-to-date and complete.
In case of a typographical error or inconsistency in the information, the user will be provided with an appropriate response at the company's discretion and in accordance with the law.

For any questions or requests, you can contact customer service by phone at 050-981-60-73.